Refund and Return Policy

Effective Date: March 11, 2025

At FUNALI, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a straightforward Refund and Return Policy to ensure your experience with us is as smooth as possible.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Return Period: Returns must be requested within 30 days from the date of delivery.
  • Condition of Products: The items must be unused, in their original condition, and in the original packaging. Any product that shows signs of use, damage, or wear will not be accepted.
  • Non-Returnable Items: Certain products such as customized or personalized items, gift cards, and clearance sale items are not eligible for return or refund.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at contact@funali.xyz or call 908-970-6596 to request a return authorization.

  2. Return Authorization: Our team will provide you with return instructions and a return authorization number.

  3. Prepare Your Return: Package the product securely in its original packaging, ensuring it is in unused and resellable condition.

  4. Shipping: Return shipping costs are the responsibility of the customer, unless the return is due to a product defect or an error on our part.

    For your protection, we recommend using a trackable shipping service when returning items, as FUNALI is not responsible for lost returns.

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved:

  • Refund Method: Refunds will be issued to the original payment method used during purchase.
  • Processing Time: It may take 5-10 business days for the refund to appear on your account, depending on your payment provider.
  • Partial Refunds: In some cases, we may issue a partial refund if the returned item is damaged, missing parts, or has been used.

4. Exchanges

If you would like to exchange an item for a different size or color, please contact us at contact@funali.xyz. We will guide you through the exchange process. Exchanges are subject to product availability, and you will be responsible for return shipping fees.

5. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of receipt. We will assist you with the following options:

  • Replacement: We will send you a replacement item at no additional cost.
  • Refund: If a replacement is not possible, we will issue a full refund upon receipt of the damaged product.

Please provide clear photographs of the damage or defect, along with your order number, to expedite the process.

6. Non-Refundable Items

The following items are not eligible for return or refund:

  • Customized or personalized products
  • Gift cards
  • Products marked as final sale
  • Downloadable software or digital products

7. Shipping Fees

Shipping fees are non-refundable, except in cases where the return is due to a defect or an error made by FUNALI.

8. Contact Information

For any questions or concerns regarding returns or refunds, please contact us: